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Case Study - Managing Organisational Change

laura4918

Laura and Kara
Laura and Kara

On 21st January 2025, my associate, Kara, and I facilitated a Managing Organisational Change module taken from our list of 8 different Leadership & Management Training modules, designed to either be used individually or as a full set of modules, covering everything from conflict management to improving communication skills.


Adaptability and self-awareness are non-negotiable traits for successful leadership through Change Management, in this module we offered attendees a unique blend of theoretical insights and practical applications, focusing on the DISC personality framework and agile leadership.


Learning from Experience


Kara comes from a career as a hotel General Manager, which has given her hands-on experience in navigating complex change management scenarios. Over the years, she successfully project-managed the implementation of new Property Management Systems (PMS) at two different hotels. These projects were not just technological upgrades—they were transformational processes that required careful planning, communication, and team alignment.


One of the biggest challenges Kara faced was understanding and managing the diverse personalities within her teams. From tech-savvy front-office staff eager to embrace the new system to cautious housekeeping teams anxious about how the change would impact their daily routines, she quickly learned that a one-size-fits-all approach to change wouldn’t work. Each personality type required a tailored strategy:


  • Task-Oriented Individuals thrived when given clear goals and deadlines.

  • Relationship-Focused Team Members needed reassurance about how the change would benefit the team as a whole.

  • Detail-Oriented Staff sought precise instructions and comprehensive training to feel confident in their ability to adapt.

  • Stability-Oriented Team Members preferred gradual transitions with minimal disruption to their routines.


This hands-on experience shaped Kara’s understanding of the importance of adaptability and emotional intelligence in leading change—skills that resonate deeply with the principles of DISC.

 

 

Training Highlights


The course agenda encompassed the following aspects -


  1. The Need for Change: Understand the necessity of change and the importance of agility throughout the process.

  2. Self-Awareness: Enhancing leadership through emotional intelligence and self-reflection.

  3. Introduction to DISC: Understanding personality styles for effective communication and leadership.

  4. Change Model in Practice: Using frameworks like Kotter’s 8-Step Change Model to implement transformation effectively, considering each different personality profile’s reaction to each step.

  5. Dealing with Resistance: Build actionable strategies to overcome resistance and drive successful transformation.

  6. Role-Playing and Case Studies: Real-world applications of DISC insights to foster better team dynamics.




Why DISC Matters in Organisational Change


DISC profiling categorises individuals into four personality types:


  • Dominance (D): Task-oriented and driven by results.

  • Influence (I): People-focused and motivated by relationships.

  • Steadiness (S): Stability-oriented and cooperative.

  • Compliance (C): Detail-focused and methodical.


Recognising and adapting to these styles allows leaders to communicate and implement change more effectively.


For instance:


  • D-Types respond well to clear objectives and quick action plans.

  • I-Types thrive in collaborative, engaging environments.

  • S-Types require reassurance and gradual transitions.

  • C-Types seek detailed plans and data-driven decisions.


We carried out role play sessions, when delegates practised giving directions to each different personality style, adapting their tone, wording and body language to suit.

We discussed how to manage resistance through change, using the individual stress signals for each personality type and how to deal with each effectively.



Feedback and Impact


Post-training feedback, marks out of 5, showcased the session's success:


  • Content Relevance: 5

  • Trainer Effectiveness: 5

  • Practical Applications: 5

  • Overall Experience: 5


Some of the delegates even requesting the DISC information from the slides to have on hand for daily reference.


We're really looking forward to facilitating the next 7 modules with this group, tailoring each to suit the business's training requirements.




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